Part-time position at Seattle Yoga Arts
Established, reputable Capitol Hill yoga studio seeks part-time Studio Manager. We are a local small business looking for someone with outstanding customer service skills, exceptional organization, and a highly detail-oriented nature. Our new Studio Manager can hold a beautiful space and keep it humming with vibrancy, warmth, and visual serenity. A solid work ethic and a strong desire to engage with our vibrant community of clients and staff are a must!
Applicants must function with ease both independently and on a team, have excellent verbal and written communication skills, strong problem solving and critical thinking abilities, and stellar customer service aptitude. Additionally, applicants should have expertise in G Suite & Microsoft Office, experience using MindBody Online (or similar platform), familiarity with web-based programs in general, and be comfortable learning new technologies. Some prior experience working in Human Resources-related field(s) is a plus, but not critical.
Welcome and check in clients; process client payments; handle technical issues clients encounter with website, class reservation system, payment issues, etc
Assist clients with purchasing decisions and advise them on classes, packages, and/or teachers that are best suited to their preferences/goals/schedule
Forward relevant emails/questions to appropriate staff members
Serve as point of contact for outside vendors and services
Work-Study Program Management
Reception team supervisor; hire, train, and direct workload of reception staff (10-15 volunteers)
Coordinate other miscellaneous work-study/trade relationships
Coordinate ambassadors for guest teachers
Maintain a clean, organized, elegant, welcoming, safe, and functional studio space
Monitor and order studio and office supplies
Determine need for improvements within existing systems and determine satisfaction with current vendors (may include researching and evaluating new vendors)
Provide technical support for office computer and printer, or serve as point person for initiating research into issues with outside help-desk sources, as needed
Coordinate, hire, schedule, and/or perform light maintenance work, as needed
Manage and respond to the majority of incoming studio email correspondence; forward/direct relevant emails when needed
Respond to phone inquiries/voicemail
Print event flyers (provided by designer) to display in studio
Create, print, and post miscellaneous notes and/or signage for in studio posting, as needed
Manage/maintain MindBody, our online reservation/purchasing system (staff logins/access, class descriptions/scheduling, setup pricing options)
Serve as primary holder of studio’s master calendar (Google Calendar)
Coordinate and attend regular meetings with teachers and/or management team
Schedule and coordinate quarterly sub teacher auditions
Rental Program Coordination
Field rental inquiries
Schedule and receive rent payments from monthly and one-time renters
Ensure renters are properly trained in opening/closing procedure
On-board new teachers occasionally, as needed
Fluent in the concepts and practices of yoga and mindfulness, with an experiential understanding of and passion for the realm of mind-body-spirit.
Skilled and keenly interested in holding space for health and wellness, and an intrinsic understanding that supporting the individual supports our greater community-at-large
Exceptional interpersonal and customer service skills: ability to handle busy/stressful situations in a calm, composed manner. Ability to assess a situation and adjust approach to fit.
Excellent communication skills, both verbal and written, for all types of interactions.
Highly organized; possess a high degree of attention to detail, and a demonstrated ability to provide clear written instructions/documentation.
Strong initiative, follow-up, and priority setting skills – including ability to use good judgment and set boundaries. Ability to think ahead and plan for contingencies.
Team player; works well in collaboration with others
Ability to learn new technologies quickly.
Strong working expertise with G Suite and Microsoft Office Suite
Familiarity with MindBody Online strongly preferred, but we will train the right candidate.
3+ years solid experience in administrative support and customer service
We have non-traditional hours and applicants must be able to accommodate our schedule. This role is approximately 20-22 hours per week, 18 of which are on-site.
Fixed on-site shifts are Mondays, Tuesdays, & Thursdays 3:00-7:30pm, and Wednesdays 9:00am-1:30pm. Additional on-site hours may be sometimes necessary.
Our new hire may choose to work additional hours from home, or on-site as needed where it works for the studio schedule.
Hourly employee, pay rate DOE.
Paid vacation, holidays, and accrued wellness (“sick”) time
Health insurance, partially paid by studio
Complementary unlimited yoga classes
Interested applicants should submit a cover letter and a resume to the Studio Manager, Nicole Bratt, at firstname.lastname@example.org. Be sure to include how many years of relevant experience, as well as why you are interested in this position. No phone inquiries, please.